Refund Policy

Refund Policy

Our "Glow with Confidence" Guarantee

At Calunexo, we are dedicated to providing you with a world-class luxury skincare experience. We understand that high-end skincare is a beautiful investment; therefore, we have established a rigorous yet thoughtful return process to ensure your peace of mind with every purchase.

1. 30-Day Unopened Return

To ensure the potency, hygiene, and safety of our skincare products, we accept return applications within 30 days of delivery.

  • Return Requirements: Products must be returned in brand-new, unopened condition with the original manufacturer’s seal intact, and the outer packaging must be undamaged.

  • Personal Preference: Returns due to personal preference (e.g., disliking a scent or changing your mind) are eligible for return, but the customer is responsible for the return shipping costs.

2. Skin Sensitivity & Allergic Reactions

While we exclusively stock 100% authentic, dermatologically tested products, individual skin sensitivities vary.

  • Our Advice: We strongly recommend performing a patch test before fully integrating a new product into your routine.

  • Our Solution: If a severe allergic reaction occurs, please contact us within 7 days of delivery with clear photos of the affected area. We will provide professional guidance and arrange for a partial or full refund based on the circumstances.

3. Shipping Damage & Authenticity

Every bottle of serum deserves to be treated with care.

  • Damaged Goods: If your order arrives with broken glass or leakage, please email photos to service@calunexo.com within 48 hours. We will arrange an immediate free replacement.

  • Authenticity Promise: We guarantee 100% authenticity. If you have any questions regarding batch codes or packaging, reach out to us, and we will provide verification guidance.

4. Non-Returnable Items

Due to strict hygiene and safety standards, the following are not eligible for return:

  • Skincare or makeup products that have been opened, used, or had the seal broken.

  • Clearance items or gift cards.

5. Refund Process

  • Inspection: Once we receive and inspect your return to ensure it meets our standards, we will complete the audit within 3 business days.

  • Payment: Approved refunds will be issued back to your original payment method. Depending on your bank, it usually takes 5–10 business days for the credit to appear.